Computer service detroit
TYPES OF SERVICES
The following are some of the services offered by the computer service companies in Detroit.
1) Computer service and repairs onsite
2) Network service, installation, and repair at home and at office .
3) Remote/ support onscreen support and maintenance.
4) Remote computing / VPN solutions.
5) Computers built as per customer specifications.
6) IT Consulting.
7) Virus protection/ Firewall protection/ Spy ware removal.
8) Emergency Data Recovery.
9) Complete outsourced IT management and nationwide customer support.
10) On site teaching and education.
11) Web designing as per customer specification.
12) Maintenance of servers.
IN DETAIL COMPUTER SERVICE REPAIRS ONSITE
The following repairs are carried out under the repairs onsite.
a) Software/ Hardware installation
b) Memory upgrades
c) Installation and configuration of printers, scanners and cameras
d) Installation and up gradation of operating systems
e) Automated back up systems.
NETWORK SERVICE INSTALLATION AT HOME AND OFFICE
The following services are done at home and office
a) Wired/ Wireless networks
b) Sharing of printers and files
c) Windows 2000 and Windows 2003 server
d) Roaming profiles
e) Remote monitoring and maintenance
REMOTE/ SUPPORT ONSCREEN MANITENANCE
The following services are offered under this head
a) Quick and cost effective solution for spy ware related problems
b) Security updates
c) Antivirus checks
d) Hardware failure monitoring
e) Inventory management
REMOTE COMPUTING
Under remote computing the following services are offered
a) Virtual private network
b) Global employee network access
c) Solutions between site to sites
d) Remote onscreen maintenance within minutes
MODE OF OPERATION
When a call is made to the computer service company, the company sees that it is not for a specific problem. The call is recorded into a service system.
Before the company sends a technician the service manager of the company will give a call with a free consultation and will give a clear picture about the service call and the anticipated cost.
The company will always try to reduce the cost to the customer. If the problem can be sorted out over phone the company does it free of charge or the company levies a remote service fee which will much lesser than the personal visit.
If the problem is from the hardware or software side,or from the Internet service provider the company would direct the customer whom to call.
If the customer?s computer is not worth for service the company shall speak the truth even though they will lose on the service call.
The company doesn?t mind offering free services over phone as they believe that these things will go a long way in developing a relationship.
The company provides the technicians the latest of the tools which is available from its vast source of network. The technicians are all well trained on the latest technology.
The customer is charged only for the time spent by the technician on site and not for the traveling time. A minimum of one service hour is required to make a service call . If the problem is rectified within an hour the remaining time of the technician can be used for some other purpose.
If the problem requires more than an hour?s work the company gives an estimated time . It will be on the slab of 15 minute increments. For e.g. if the technician works for 90 minutes the customer is billed only for 90 minutes and not for two hours. This is because of the 15 minutes slab.
If any new problem is diagnosed which was not reported earlier the technician stops working. Only after the consent of the owner he starts the work for the new problem .
By this way the customer is aware of the amount which he has to pay.
CONCLUSION
The computer service field in Detroit is one of the most professionally operated fields . It ensures service to the customer as the primary objective than any other thing .
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